Refund policy
Our 30 Day Money-Back Guarantee
We want you to love your Unveiled products. If you are not happy with your purchase for any reason, contact us within 30 days of delivery and we will refund you. No return shipping, no forms, no questions.
How it works
- Email support@unveiledcosmetics.com within 30 days of the delivery date with your order number and a sentence about what went wrong. Photos help us improve, but they are not required.
- We reply within one business day. If it is a shade issue, we will offer to send you a different shade free of charge first. If you would rather have your money back, we refund the product price to your original payment method.
- Refunds are issued within one business day of approval. Depending on your bank, the money appears in 3 to 10 business days.
What is covered
- Any product purchased at unveiledcosmetics.com, including sale and bundle purchases.
- One guarantee refund per order. Bundle and buy-one-get-one orders are refunded as one order.
- Shipping charges are not refundable unless the order arrived damaged, defective, or incorrect.
Damaged, defective, or wrong item
Contact us within 7 days of delivery with a photo and we will send a replacement or a full refund including shipping, your choice.
Cancellations
Orders can be cancelled for a full refund any time before they ship. Once an order ships, the 30 day guarantee applies.
Chargebacks
Please contact us before opening a dispute with your bank. We resolve every request within one business day, and a refund from us reaches you faster than a bank dispute.
European Union customers
If your order ships to the EU, you also have the right to cancel within 14 days of delivery for any reason under the EU cooling-off rules. The 30 day guarantee above applies in addition to that right.
Questions: support@unveiledcosmetics.com